Cancellation & Refund Policy
Last updated: 27 September 2026
At Abo Omran we aim to give our users a clear and fair experience. This policy sets out the terms for cancelling subscriptions and refunding payments made for the services and digital content available on the platform.
1. Right to request a refund
You may request a refund of your subscription within seven (7) days of the purchase date, provided you have not started using the paid content or services or benefited from them.
For example, this means you have not:
- Started any paid test or practice.
- Viewed questions, answers, solutions or explanations reserved for subscribers.
- Used any paid feature included in the subscription.
- Benefited from the content or services the paid plan provides.
If these conditions are met, you can contact customer support to submit a refund request.
2. Use of paid content
Because the platform provides digital content and services that can be used as soon as the subscription is activated, starting to use the paid content may affect your eligibility for a refund under the applicable regulations.
To handle refund requests, the platform keeps electronic records of when the subscription was activated and when paid tests, content and features were used.
3. When a full refund applies
You are entitled to a full refund in the following cases:
- You were charged more than once for the same purchase.
- You were charged but the subscription was not activated, and the problem could not be resolved within a reasonable time.
- A material technical fault on the platform’s side prevents you from using the service you bought, and it could not be fixed or the service provided.
- The platform discontinued the service without providing you an equivalent alternative.
- Any other case in which a refund is required by the applicable laws and regulations.
4. Duplicate payments
If you are charged more than once because of a technical error or a duplicate payment, the platform will, after verifying the transaction, return the duplicate amount to the payment method used.
Using the original subscription does not affect your right to a refund of the duplicate payment.
5. Change of mind after using the service
Once you have started using the paid content or services, a change of mind or no longer wishing to continue studying is not, by itself, a reason for a refund, without prejudice to any consumer rights under the applicable regulations.
6. Subscriptions and automatic renewal
If a plan includes automatic renewal, you can cancel the renewal at any time from your account settings or by contacting customer support.
Cancelling the renewal stops charges for future billing periods, and you can keep using the current subscription until it expires.
Cancelling automatic renewal does not by itself refund the current period, subject to the refund rights set out in this policy and the applicable regulations.
7. Offers, discounts and promo codes
If a refund is approved for a purchase made with a discount or promo code, the refund is the amount you actually paid, not the original price before the discount.
Promo codes and discounts used cannot be exchanged for cash.
8. Accounts that breach the terms of use
If your account is suspended or closed because of a proven breach of the terms of use, such as misusing the platform, attempting to copy or distribute content, or sharing the account against the terms, any refund request is handled under the applicable regulations, this policy and the circumstances of the case.
9. Faults and technical problems
If you run into a technical problem, contact customer support and give them the information needed to verify it.
Depending on the problem, the platform may do one of the following:
- Fix the problem and restore the service.
- Extend the subscription to make up for the downtime.
- Provide the service or content another way.
- Refund the amount in full or in part where appropriate or legally required.
10. How to request a refund
You can submit a refund request by email or through the Contact Us page, both listed below.
Please include:
- The name registered on the account.
- The email address or mobile number linked to the account.
- The order or payment number.
- The purchase date.
- The reason for the refund request.
The platform may ask for more information to verify the payment and the account holder’s identity before issuing a refund.
- Email: info@abo-omran.com
- Customer support: the Contact Us page
11. Returning the money
When a refund is approved, the amount is returned, where possible, to the original payment method used for the purchase.
How long it takes to appear in your account depends on your bank, card issuer or payment provider.
The platform does not control how long financial institutions take to process the amount after the platform issues the refund.
12. Statutory consumer rights
Nothing in this policy is intended to cancel or restrict any consumer right under the laws and regulations in force in the Kingdom of Saudi Arabia.
If any provision of this policy conflicts with a mandatory legal provision, the legal provision applies.
13. Changes to this policy
The platform may update this cancellation and refund policy when needed, and will publish the updated version on the platform with its last-updated date.
The policy in force at the time of purchase applies, unless the applicable regulations require otherwise.
Cancellation & Refund Policy for Live Courses
This policy sets out the terms for cancelling bookings, rescheduling and refunding payments for the live courses and sessions offered on Abo Omran. It applies without prejudice to any consumer rights under the laws and regulations in force in the Kingdom of Saudi Arabia.
1. Refund before using the service
You may request a refund of the course within 7 days of purchase, provided you have not started using the service, attended any session, or used a substantial part of the paid content linked to the course.
In that case the amount paid is returned to the original payment method.
2. Cancelling before the course starts
If you ask to cancel before the first session:
- 48 hours or more before the start: a full refund of the amount paid.
- From 12 to under 48 hours: you can reschedule, or have the full amount turned into platform credit for another course or booking.
- Under 12 hours before the start: no refund, though the platform may allow rescheduling in exceptional cases.
These terms do not affect any mandatory refund right the law gives the consumer.
3. Cancelling after the course starts
Once you attend the first session or start benefiting from the course, the service has started.
Sessions already delivered or used are not refunded.
If you want to stop after the course has started, the platform may, depending on the course type, turn the value of unused future sessions into platform credit, unless the course or package was stated at purchase to be indivisible.
4. One-to-one sessions
For live one-to-one sessions with teachers:
- Cancelling 24 hours or more before the session: a full refund or free rescheduling.
- Cancelling between 12 and 24 hours before: one reschedule or the value as credit.
- Cancelling under 12 hours before: no refund.
- Not attending without cancelling: the session counts as used and is not refunded.
5. Teacher cancels or does not attend
If the teacher cancels the session or does not show up on time, you may choose to:
- Reschedule the session at no extra cost.
- Turn the session’s value into platform credit.
- Get a full refund of the session.
If the platform cancels a whole course, the value of the part not delivered is refunded in full.
6. Teacher lateness
The teacher has a grace period of up to 15 minutes from the session start.
If the delay exceeds 15 minutes without your agreement, you may leave the session and choose a reschedule or a refund of the session.
If you arrive late, the session still ends at its original time and is not extended automatically.
7. Technical problems
If a session cannot be delivered, or you miss a substantial part of it, because of a technical fault on the platform’s side, we will:
- repeat the session free of charge, or
- add its value as credit, or
- refund the session.
Problems caused by your own device or internet connection do not give an automatic right to a refund; support may reschedule depending on the circumstances.
8. Multi-session packages
When you buy a package of several sessions:
- If no session has been used, the refund terms in this policy apply.
- Once part of the package is used, the used sessions are not refunded.
- The remaining sessions follow the package’s cancellation terms stated at purchase.
- Credit or sessions cannot be transferred to another account without the platform’s approval.
9. Coupons and promotions
When a purchase made with a discount or coupon is refunded, only the amount you actually paid is returned.
The value of a discount or coupon is not paid out in cash.
10. Force majeure and exceptional circumstances
If a course cannot be delivered because of circumstances beyond the control of the platform or the teacher, we will try to reschedule the course or session.
If the service cannot be delivered within a reasonable time, you are entitled to a refund of the part not delivered.
11. How money is returned
Amounts due are returned to the original payment method used for the purchase whenever possible.
The platform processes an approved refund within 5 to 10 business days; how long it takes to appear in your account depends on your bank or payment provider.
Credit added to your platform account is added once the request is approved.
12. Refund requests and complaints
You can submit a cancellation or refund request by email or through the Contact Us page, both listed below.
The request must include the order or booking number and the reason for cancelling or requesting a refund.
The platform aims to reply within 3 business days and to process requests as soon as possible.
- Email: info@abo-omran.com
- Support: the Contact Us page
13. Misuse
The platform may refuse extra benefits or optional refunds not required by law where the cancellation policy is misused, such as repeatedly booking and cancelling sessions in an unusual way or misusing the credit system.
This does not affect the consumer’s statutory rights.
14. Changes to this policy
Abo Omran may update this policy from time to time.
The terms in force when the course was bought apply to that purchase, unless a change is more favourable to you or is required by the applicable regulations.
Quick summary
- 48 hours or more before the course → full refund
- 12 to 48 hours → reschedule or full credit
- Under 12 hours → no refund
- You do not attend → no refund
- Teacher cancels or does not attend → full refund or reschedule
- Platform fault → session repeated or refunded